When you make an online purchase you have a statutory right to return goods up to 14 days after receiving your order. If you wish to return your order you must contact Genson Products Ltd t/a Shoe Rescue in writing or email firstname.lastname@example.org with the order reference number. The goods must be in an ‘as new’ condition and returned in the original and undamaged packaging. The product must NOT have been opened or used. The order will be exchanged or refunded upon receipt of the goods.